Since February 2018 Katja Busch has been responsible for the Sales Organization “DHL Customer Solutions & Innovation” as Chief Commercial Officer & Head of CSI at Deutsche Post DHL Group.
From January 2013 – January 2018 Katja Busch was Chief Sales Officer (CSO) DHL Parcel Germany in the Post – eCommerce – Parcel division. Prior to this she was Divisional Board Member for DHL Parcel for over six years in the Mail division at Deutsche Post AG responsible for domestic sales including customer service for Parcel. Appointed CSO DHL Parcel Germany in 2013, Busch assumed overall responsibility for customer service for both Mail and Parcel business units, including 22 call centers operated by Deutsche Post Customer Service GmbH. From March 2014 – January 2018 she headed international customer service for the Group’s Post – eCommerce – Parcel division. In August 2016 she also assumed responsibility for the newly created Global eCom* Key Account Management unit.
Following an education in natural sciences, Busch spent seven years in various sales roles at TNT Express Germany before moving to Deutsche Post DHL Group in 1997. After serving as service branch head and business department head, she was appointed Head of Marketing & Sales in January 2004 at DHL Express Austria based in Vienna. In March 2006 she was appointed Divisional Board Member for DHL Parcel Germany.
Katja Busch was born September 15, 1969.